Compliance Overview / University of New England

Compliance Overview

Compliance Framework
Compliance Driver	Education Services for Overseas Students Act 2000 (Cth)
Classification	Level 1 University-wide concern. Impacts on reputation and funding.
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) Competition and Consumer Act 2010 (Cth) Education Services for Overseas Students (Calculation of Refund) Instrument 2024 (Cth) Education Services for Overseas Students (ESOS Agency - ELICOS and Foundation Programs) Determination 2016 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Education Services for Overseas Students (TPS Levies) Act 2012 (Cth) ELICOS Standards 2018 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) Privacy Act 1988 (Cth) State Records Act 1998 (NSW)
Associated Standards	None
Associated Codes	None
Associated Information	Australian Department of Education - International Education Australian Government - Provider Registration and International Student Management System (PRISMS) Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS)

Return to Top Administrative Information
Administrative Body	Tertiary Education Quality and Standards Agency
Administrative Name	Prof Nicholas Saunders, AO
Administrative Address	Mailing Address GPO Box 1672 MELBOURNE VIC Australia, 3001
Administrative Phone	1300 739 585
Administrative Email	enquiries@teqsa.gov.au
Administrative Website	http://www.teqsa.gov.au/

Return to Top General Introduction
VC Compliance Delegate	Simon Evans, Deputy Vice-Chancellor
Compliance Coordinator	Tanya Pelle, Director, UNE International
Business Units Impacted	Accounting Advancement, Alumni and Events Animal Genetics and Breeding Unit Australian Business Research Institute Brand Partnership and Business Development Business Intelligence and Analytics Campuses Centre for Agriculture and Law Centre for Applied Research in Social Science Centre for Local Government Corporate Communications and Events Education Enterprise Education Quality Directorate Estate and Built Environment Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Finance Strategy and Business Intelligence Future Students, Engagement and Technologies Heritage Futures Research Centre Institute for Rural Futures Internal Audit LabNext70 Legal Services Library Services Office of Strategy and Management Office of the Chief Financial Officer Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Oorala Aboriginal Centre People and Culture Procurement Records, Policy and Governance Unit Research Centres and Institutes Research Services Rural Properties School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Strategic Partnerships & Business Development Student Grievance Unit Student Journey Student Pathways Technology and Digital Services The National Centre of Science, Information and Communication Technology, and Mathematics Education UNE Archives & Heritage Centre UNE Brand and Marketing UNE Business School UNE Council UNE Foundation Limited UNE Foundation Trust UNE International UNE Life Healthcare Centre UNE Marketing UNE Partnerships Pty Ltd UNE Residential System University Secretariat Yarm Gwanga
Overview	The Education Services for Overseas Students Act 2000 (the ESOS Act) regulates the education and training services provided to overseas students by providing tuition and financial assurance, as well as a provider registration requirement. The Act provides for sanctions for non-compliance with the Act as well as breaches of the National Code of Practice and ESOS Regulations. Where the University seeks to recruit, enrol or teach overseas students, or to advertise their ability to do so, it must be registered on the "Commonwealth Register of Institutions and Courses for Overseas Students" (CRICOS). Providers of education services to overseas students, and their agents must not promote a course to overseas students or intending overseas students unless the course and provider are approved by the relevant State or Territory and are registered on CRICOS. All written materials, including those in electronic form, must identify the registered provider and provider number. The Act prescribes the records that must be kept for each overseas student including full name; residential address; date of birth; nationality; course start and completion day; attendance; academic performance; Details of payments received; health cover information; english language proficiency; passport and visa numbers. The University as a registered provider must generate an electronic Confirmation of Enrolment for intending overseas students. The Department of Immigration and Citizenship (DIAC) uses this in assessing the student's application for a student visa. Education providers are required to report students failing to comply with the attendance or course progress of theirvisa to the department and must keep a record of the reason for any termination of studies where applicable. The provision to impose an Annual Registration Charge for CRICOS registration and the calculation method for the charge is prescribed in the Act. Breach Impact Financial: s.8 Offence: providing or promoting a course without a registered provider - 600 penalty units for a body corporate s.101 Effect of certificate: offence [for breaching an Immigration Minister’s suspension certificate] - 600 penalty units for a body corporate s.19(5) Giving information about accepted students - 300 penalty units for a body corporate s.21(5) Record keeping - 300 penalty units for a body corporate The above does not include all penalties Breach Impact Non-Financial: ESOS agency may take action under s.83, including imposing conditions, suspension or cancellation of registration Immigration Minister's suspension certificate prevents the provider from recruiting or offering courses to overseas students Executive Liability: Indirect. While the ESOS Act does not explicitly outline personal liability for directors and officers, they may be held personally liable under the Corporations Act 2001 (Cth) for breaches committed by the corporation if they were involved in the contravention. Section 79 of the Corporations Act allows for directors and officers to be personally liable if they: authorised or permitted the contravention; were knowingly concerned in the contravention. In addition, Under the Criminal Code, officers can be held liable for their involvement in corporate offences. Criminal Penalty/Offence: Yes. Imprisonment for 2 years (providing or promoting a course without a registered provider). Imprisonment for 12 months (Providing false or misleading information)
Compliance Obligations
Return to Top CRICOS Registration
Description	DUE EVERY 5 YEARS To register on CRICOS must: 1. Meet ESOS Act 2. Meet ESOS Regulations 3. Meet the 'National Code' 4. Meet relevant state legislation 5. Meet National Standards for ELICOS Providers and Courses
Impacts	If not registered on CRICOS cannot accept International Students on a Student Visa into award bearing courses.
Responsible Manager	Simon Evans, Deputy Vice-Chancellor
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	Education Quality Directorate
Oversight Committee/Group	None
Business Units Impacted	Accounting Advancement, Alumni and Events Animal Genetics and Breeding Unit Australian Business Research Institute Campuses Centre for Agriculture and Law Centre for Applied Research in Social Science Centre for Local Government Education Enterprise Education Quality Directorate Estate and Built Environment Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Heritage Futures Research Centre Institute for Rural Futures Internal Audit Legal Services Library Services Office of the Chief Financial Officer Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Oorala Aboriginal Centre People and Culture Procurement Records, Policy and Governance Unit Research Services Rural Properties School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey Technology and Digital Services The National Centre of Science, Information and Communication Technology, and Mathematics Education UNE Archives & Heritage Centre UNE Business School UNE Council UNE Foundation Limited UNE Foundation Trust UNE International UNE Marketing UNE Partnerships Pty Ltd UNE Residential System University Secretariat
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites

Return to Top National Code - Part D- Audit
Description	Prior to 1 January 2018 compliance with the National Code by registered providers which are self-accrediting was assessed through: once every five years, an independent external audit report. From 1 January 2018 compliance with the National Code by registered providers which are self-accrediting is assessed by: Undertaking an independent external audit during period of CRICOS registration, within 18 months prior to renewal of that registration to inform the re-registration of the provider.
Impacts	1. Increased regulatory oversight 2. Negative impact on reputation. 3. Potential loss of registration.
Responsible Manager	Tanya Pelle, Director Student Services
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites

Return to Top National Code 2018 - Standard 1.1- Marketing information and practices
Description	The registered provider must ensure that the marketing and promotion of its courses and education services in connection with the recruitment of overseas students or intending overseas students, including through an education agent (in accordance with Standard 4), is not false or misleading, and is consistent with Australian Consumer Law.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Chris Daly, International Marketing Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE International UNE Marketing
Obligation Framework
Associated Legislation	Competition and Consumer Act 2010 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	Advertising Policy Media Policy
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 1.2 - Marketing information and practices
Description	The registered provider must, in seeking to enter into written agreements with overseas students or intending overseas students, not provide any false or misleading information on: 1. its association with any other persons or organisations the registered provider has arrangements with for the delivery of the course in which the student intends to enrol or may apply to enrol. 2. any work-based training a student is required to undertake as part of the course. 3. prerequisites—including English language proficiency—for entry to the course. 4. any other information relevant to the registered provider, its courses or outcomes associated with those courses.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Accounting Advancement, Alumni and Events Animal Genetics and Breeding Unit Australian Business Research Institute Business Intelligence and Analytics Campuses Centre for Agriculture and Law Centre for Applied Research in Social Science Centre for Local Government Corporate Communications and Events Education Enterprise Education Quality Directorate Estate and Built Environment Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Heritage Futures Research Centre Institute for Rural Futures Internal Audit Legal Services Library Services Office of Strategy and Management Office of the Chief Financial Officer Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Oorala Aboriginal Centre People and Culture Procurement Records, Policy and Governance Unit Research Centres and Institutes Research Services Rural Properties School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey Technology and Digital Services The National Centre of Science, Information and Communication Technology, and Mathematics Education UNE Archives & Heritage Centre UNE Business School UNE Council UNE Foundation Limited UNE Foundation Trust UNE International UNE Life Healthcare Centre UNE Marketing UNE Partnerships Pty Ltd UNE Residential System University Secretariat Yarm Gwanga
Obligation Framework
Associated Legislation	Competition and Consumer Act 2010 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	UNE Course Rules (Course Catalogue)
Management Tools
Rule	None
Policy	Advertising Policy Media Policy
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 1.3 - Marketing information and practices
Description	The registered provider must not: 1. claim to commit to secure for, or on the student or intending student’s behalf, a migration outcome from undertaking any course offered by the registered provider. 2. guarantee a successful education assessment outcome for the student or intending student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Chris Daly, International Marketing Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	Advertising Policy Media Policy
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 1.4 - Marketing information and practices
Description	The registered provider must include its CRICOS registered name and registration number in any written or online material that it disseminates or makes publicly available for the purposes of: 1. providing or offering to provide a course to an overseas student 2. inviting a student to undertake or apply for a course, or 3. indicating it is able or willing to provide a course to overseas students.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Chris Daly, International Marketing Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	Advertising Policy Media Policy
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 1.5 - Marketing information and practices
Description	The registered provider must not actively recruit a student where this conflicts with its obligations under Standard 7 (Overseas student transfers).
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	Advertising Policy Media Policy
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 2.1 - Recruitment of an overseas student
Description	Prior to accepting an overseas student or intending overseas student for enrolment in a course, the registered provider must make comprehensive, current and plain English information available to the overseas student or intending overseas student on: 1. the requirements for an overseas student’s acceptance into a course, including the minimum level of English language proficiency, educational qualifications or work experience required, and course credit if applicable 2. the CRICOS course code, course content, modes of study for the course including compulsory online and/or work-based training, placements, other community-based learning and collaborative research training arrangements, and assessment methods 3. course duration and holiday breaks 4. the course qualification, award or other outcomes 5. campus locations and facilities, equipment and learning resources available to students 6. the details of any arrangements with another provider, person or business who will provide the course or part of the course 7. indicative tuition and non-tuition fees, including advice on the potential for changes to fees over the duration of a course, and the registered provider’s cancellation and refund policies 8. the grounds on which the overseas student’s enrolment may be deferred, suspended or cancelled 9. the ESOS framework, including official Australian Government material or links to this material online 10. where relevant, the policy and process the registered provider has in place for approving the accommodation, support and general welfare arrangements for younger overseas students (in accordance with Standard 5) 11. accommodation options and indicative costs of living in Australia.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE International UNE Marketing
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	UNE Course Rules (Course Catalogue)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	English Language Requirements Higher than the University Minimum Requirement Annex
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 2.2 - Recruitment of an overseas student
Description	The registered provider must have and implement a documented policy and process for assessing whether the overseas student’s English language proficiency, educational qualifications or work experience is sufficient to enable them to enter the course.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE International UNE Marketing
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	UNE Course Rules (Course Catalogue)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	English Language Requirements Higher than the University Minimum Requirement Annex
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 2.3 - Recruitment of an overseas student
Description	The registered provider must have and implement a documented policy and process for assessing and recording recognition of prior learning (RPL), and granting and recording course credit, if it intends to assess RPL or grant course credit. The decision to assess prior learning or grant course credit must preserve the integrity of the award to which it applies and comply with requirements of the underpinning educational framework of the course.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE International UNE Marketing
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	UNE Course Rules (Course Catalogue)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	English Language Requirements Higher than the University Minimum Requirement Annex
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 2.4 - Recruitment of an overseas student
Description	If the registered provider grants RPL or course credit to an overseas student, the registered provider must give a written record of the decision to the overseas student to accept and retain the written record of acceptance for two years after the overseas student ceases to be an accepted student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE International UNE Marketing
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	Records Management Rule
Policy	None
Protocol	None
Procedure	English Language Requirements Higher than the University Minimum Requirement Annex
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 2.5 - Recruitment of an overseas student
Description	If the registered provider grants the overseas student RPL or course credit that reduces the overseas student’s course length, the provider must: 1. inform the student of the reduced course duration following granting of RPL and ensure the confirmation of enrolment (CoE) is issued only for the reduced duration of the course 2. report any change in course duration in PRISMS if RPL or course credit is granted after the overseas student’s visa is granted.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE International UNE Marketing
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	UNE Course Rules (Course Catalogue)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	English Language Requirements Higher than the University Minimum Requirement Annex
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 3.1 - Formalisation of enrolment and written agreements
Description	The registered provider must enter into a written agreement with the overseas student or intending overseas student, signed or otherwise accepted by the student, concurrently with or prior to accepting payment of tuition fees or non-tuition fees. A written agreement may take any form provided it meets the requirements of the ESOS Act and the National Code.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 3.2 - Formalisation of enrolment and written agreements
Description	If the overseas student or intending overseas student is under 18 years of age, the written agreement with the overseas student or intending overseas student must be signed or otherwise accepted by the student’s parent or legal guardian.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 3.3 - Formalisation of enrolment and written agreements
Description	In addition to all requirements in the ESOS Act, the written agreement must, in plain English: 1. outline the course or courses in which the student is to be enrolled, the expected course start date, the location(s) at which the course will be delivered, the offered modes of study for the course, including compulsory online and/or work-based training, placements, and/or other community-based learning and/or collaborative research training arrangements 2. outline any prerequisites necessary to enter the course or courses, including English language requirements 3. list any conditions imposed on the student’s enrolment 4. list all tuition fees payable by the student for the course, the periods to which those tuition fees relate and payment options (including, if permitted under the ESOS Act, that the student may choose to pay more than 50 per cent of their tuition fees before their course commences) 5. provide details of any non-tuition fees the student may incur, including as a result of having their study outcomes reassessed, deferral of study, fees for late payment of tuition fees, or other circumstances in which additional fees may apply 6. set out the circumstances in which personal information about the student may be disclosed by the registered provider, the Commonwealth including the TPS, or state or territory agencies, in accordance with the Privacy Act 1988 7. outline the registered provider’s internal and external complaints and appeals processes, in accordance with Standard 10 (Complaints and appeals) 8. state that the student is responsible for keeping a copy of the written agreement as supplied by the registered provider, and receipts of any payments of tuition fees or non-tuition fees 9. only use links to provide supplementary material.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Education Services for Overseas Students (TPS Levies) Act 2012 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) Privacy Act 1988 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	UNE Course Rules (Course Catalogue)
Management Tools
Rule	Privacy Management Rule
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 3.4 - Formalisation of enrolment and written agreements
Description	The registered provider must include in the written agreement the following information, which is to be consistent with the requirements of the ESOS Act, in relation to refunds of tuition fees and non-tuition fees in the case of student default and provider default: 1. amounts that may or may not be repaid to the overseas student (including any tuition and non-tuition fees collected by education agents on behalf of the registered provider) 2. processes for claiming a refund 3. the specified person(s), other than the overseas student, who can receive a refund in respect of the overseas student identified in the written agreement, consistent with the ESOS Act 4. a plain English explanation of what happens in the event of a course not being delivered, including the role of the TPS 5. a statement that “This written agreement, and the right to make complaints and seek appeals of decisions and action under various processes, does not affect the rights of the student to take action under the Australian Consumer Law if the Australian Consumer Law applies”.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Competition and Consumer Act 2010 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Education Services for Overseas Students (TPS Levies) Act 2012 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 3.5 - Formalisation of enrolment and written agreements
Description	The registered provider must include in the written agreement a requirement that the overseas student or intending overseas student, while in Australia and studying with that provider, must notify the registered provider of his or her contact details including: 1. the student’s current residential address, mobile number (if any) and email address (if any) 2. who to contact in emergency situations 3. any changes to those details, within 7 days of the change.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Competition and Consumer Act 2010 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 3.6 - Formalisation of enrolment and written agreements
Description	The registered provider must retain records of all written agreements as well as receipts of payments made by students under the written agreement for at least 2 years after the person ceases to be an accepted student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) State Records Act 1998 (NSW)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	Records Management Rule
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 4.1 - Education agents
Description	The registered provider must enter into a written agreement with each education agent it engages to formally represent it, and enter and maintain the education agent’s details in PRISMS.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 4.2 - Education agents
Description	The written agreement must outline: 1. the responsibilities of the registered provider, including that the registered provider is responsible at all times for compliance with the ESOS Act and National Code 2018 2. the registered provider’s requirements of the agent in representing the registered provider as outlined in Standard 4.3 3. the registered provider’s processes for monitoring the activities of the education agent in representing the provider, and ensuring the education agent is giving students accurate and up-to-date information on the registered provider’s services 4. the corrective action that may be taken by the registered provider if the education agent does not comply with its obligations under the written agreement including providing for corrective action outlined in Standard 4.4 5. the registered provider’s grounds for termination of the registered provider’s written agreement with the education agent, including providing for termination in the circumstances outlined in Standard 4.5 6. the circumstances under which information about the education agent may be disclosed by the registered provider and the Commonwealth or state or territory agencies.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 4.3 - Education agents
Description	A registered provider must require its education agent to: 1. declare in writing and take reasonable steps to avoid conflicts of interests with its duties as an education agent of the registered provider 2. observe appropriate levels of confidentiality and transparency in their dealings with overseas students or intending overseas students 3. act honestly and in good faith, and in the best interests of the student 4. have appropriate knowledge and understanding of the international education system in Australia, including the Australian International Education and Training Agent Code of Ethics.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework Australian International Education And Training Agent Code of Ethics (ACE)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 4.4 - Education agents
Description	Where the registered provider becomes aware that, or has reason to believe, the education agent or an employee or subcontractor of that education agent has not complied with the education agent’s responsibilities under standards 4.2 and 4.3, the registered provider must take immediate corrective action.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 4.5 - Education agents
Description	Where the registered provider becomes aware, or has reason to believe, that the education agent or an employee or subcontractor of the education agent is engaging in false or misleading recruitment practices, the registered provider must immediately terminate its relationship with the education agent, or require the education agent to terminate its relationship with the employee or subcontractor who engaged in those practices.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 4.6 - Education agents
Description	The registered provider must not accept students from an education agent if it knows or reasonably suspects the education agent to be: 1. providing migration advice, unless that education agent is authorised to do so under the Migration Act 2. engaged in, or to have previously engaged in, dishonest recruitment practices, including the deliberate attempt to recruit a student where this clearly conflicts with the obligations of registered providers under Standard 7 (Overseas student transfers) 3. facilitating the enrolment of a student who the education agent believes will not comply with the conditions of his or her visa 4. using PRISMS to create CoEs for other than bona fide students.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS)
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.1 - Younger students
Description	Where the registered provider enrols a student who is under 18 years of age, it must meet the Commonwealth, state or territory legislation or other regulatory requirements relating to child welfare and protection appropriate to the jurisdiction(s) in which it operates.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Accounting Business Intelligence and Analytics Education Enterprise Estate and Built Environment Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Internal Audit Legal Services Office of the Chief Financial Officer Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO Records, Policy and Governance Unit School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey Technology and Digital Services UNE Business School UNE Council UNE International UNE Marketing UNE Residential System University Secretariat
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Home Affairs
Management Tools
Rule	None
Policy	Child Protection Policy
Protocol	None
Procedure	Child Protection Procedures Student Alcohol and Other Drug Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.2 - Younger students
Description	Registered providers must ensure students under 18 years of age are given age-and culturally-appropriate information on: 1. who to contact in emergency situations, including contact numbers of a nominated staff member and/or service provider to the registered provider 2. seeking assistance and reporting any incident or allegation involving actual or alleged sexual, physical or other abuse.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Legal Services Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO Student Grievance Unit UNE International
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) ELICOS Standards 2018 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Child Protection Code of Conduct NSW Education - Working with Children Check Policy
Management Tools
Rule	None
Policy	Child Protection Policy Sexual Harm and Harassment Prevention and Response Policy Student Alcohol and Other Drug Policy
Protocol	None
Procedure	Child Protection Procedures Student Alcohol and Other Drug Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.3 - Younger students
Description	Where the registered provider takes on responsibility under the Migration Regulations for approving the accommodation, support and general welfare arrangements (but not including guardianship, which is a legal relationship not able to be created or entered into by a registered provider) for a student who is under 18 years of age, the registered provider must: 1. nominate the dates for which the registered provider accepts responsibility for approving the student’s accommodation, support and general welfare arrangements and advise Immigration, which is responsible for administering the Migration Regulations, of the dates in the form required by that department 2. ensure any adults involved in or providing accommodation and welfare arrangements to the student have all working with children clearances (or equivalent) appropriate to the jurisdiction(s) in which the registered provider operates 3. have and implement documented processes for verifying that the student’s accommodation is appropriate to the student’s age and needs: (3.1) prior to the accommodation being approved (3.2) at least every six months thereafter. 4. include as part of their policy and processes for critical incidents under Standard 6 (Overseas student support services), a process for managing emergency situations and when welfare arrangements are disrupted for students under 18 years of age 5. maintain up-to-date records of the student's contact details as outlined in Standard 3.5, including the contact details of the student’s parent(s), legal guardian or any adult responsible for the student’s welfare 6. advise Immigration in the form required by that department: (6.1) as soon as practicable if the student will be cared for by a parent or nominated relative approved by Immigration and a Confirmation of Appropriate Accommodation and Welfare (CAAW) is no longer required (6.2) within 24 hours if the registered provider is no longer able to approve the student’s welfare arrangements 7. have documented policies and processes for selecting, screening and monitoring any third parties engaged by the registered provider to organise and assess welfare and accommodation arrangements.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Legal Services Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO UNE International
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Provider Registration and International Student Management System (PRISMS) Emergency Response Plans NSW Education - Working with Children Check Policy NSW WWCC (Working with Childrens Check)
Management Tools
Rule	None
Policy	Child Protection Policy
Protocol	None
Procedure	Child Protection Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.4 - Younger students
Description	If the registered provider is no longer able to approve the welfare arrangements of a student, the registered provider must make all reasonable efforts to ensure that the student’s parents or legal guardians are notified immediately.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Legal Services Office of the Vice-Chancellor and CEO UNE International
Obligation Framework
Associated Legislation	Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	Child Protection Policy
Protocol	None
Procedure	Child Protection Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.5 - Younger students
Description	If the registered provider is unable to contact a student and has concerns for the student’s welfare, the registered provider must make all reasonable efforts to locate the student, including notifying the police and any other relevant Commonwealth, state or territory agencies as soon as practicable.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Legal Services Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO UNE International
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) Privacy Act 1988 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Children's Education & Care Quality Authority Australian Department of Education - International Education Australian Government - Provider Registration and International Student Management System (PRISMS) Emergency Response Plans NSW Education - Working with Children Check Policy
Management Tools
Rule	None
Policy	Child Protection Policy
Protocol	None
Procedure	Child Protection Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.6 - Younger students
Description	Where Standard 5.3 applies and the registered provider suspends or cancels the enrolment of the overseas student, the registered provider must continue to approve the welfare arrangements for that student until any of the following applies: 1. the student has alternative welfare arrangements approved by another registered provider 2. care of the student by a parent or nominated relative is approved by Immigration 3. the student leaves Australia 4. the registered provider has notified Immigration under Standard 5.3.6 that it is no longer able to approve the student’s welfare arrangements or under Standard 5.5 that it has taken the required action after not being able to contact the student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Legal Services Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO UNE International
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) ELICOS Standards 2018 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - Provider Registration and International Student Management System (PRISMS) NSW Education - Working with Children Check Policy
Management Tools
Rule	None
Policy	Child Protection Policy
Protocol	None
Procedure	Child Protection Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 5.7 - Younger students
Description	If the registered provider enrols a student under 18 years of age who has welfare arrangements approved by another registered provider, the receiving registered provider must: 1. negotiate the transfer date for welfare arrangements with the releasing registered provider to ensure there is no gap 2. inform the student of their visa obligation to maintain their current welfare arrangements until the transfer date, or have alternate welfare arrangements approved or return to their home country until the new approved welfare arrangements take effect.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Legal Services UNE International
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) Privacy Act 1988 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Children's Education & Care Quality Authority Australian Department of Education - International Education Australian Government - Provider Registration and International Student Management System (PRISMS) NSW Education - Working with Children Check Policy
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	Child Protection Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.1 - Overseas student support services - Orientation
Description	The registered provider must support the overseas student in adjusting to study and life in Australia by giving the overseas student information on or access to an age and culturally appropriate orientation program that provides information about: 1. support services available to assist overseas students to help them adjust to study and life in Australia 2. English language and study assistance programs 3. any relevant legal services 4. emergency and health services 5. the registered provider’s facilities and resources 6. complaints and appeals processes as outlined in Standard 10 (Complaints and appeals) 7. requirements for course attendance and progress, as appropriate 8. the support services available to assist students with general or personal circumstances that are adversely affecting their education in Australia 9. services students can access for information on their employment rights and conditions, and how to resolve workplace issues, such as through the Fair Work Ombudsman.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Academic Skills Office Australian Department of Education - International Education
Management Tools
Rule	None
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE International webpage UNE Medical Centre UNE Compliance Driver - Fair Work UNE International Orientation App UNE International Student Handbook

Return to Top National Code 2018 - Standard 6.2 - Overseas student support services
Description	The registered provider must give relevant information or provide referrals as appropriate to overseas students who request assistance in relation to the services and programs set out in Standard 6.1, at no additional cost to the overseas student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Accounting Education Enterprise Education Quality Directorate Estate and Built Environment Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Legal Services Library Services Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor (Research) Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International Yarm Gwanga
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework National Student Ombudsman
Management Tools
Rule	None
Policy	Code of Conduct Parking Policy Sexual Harm and Harassment Prevention and Response Policy Student (Related) Grievance Handling Policy Student Alcohol and Other Drug Policy Student International Mobility Rule
Protocol	None
Procedure	None
Guideline	Student Conduct Procedure
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.3 - Overseas student support services
Description	The registered provider must offer reasonable support to overseas students to enable them to achieve expected learning outcomes regardless of the overseas student’s place of study or the mode of study of the course, at no additional cost to the overseas student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Library Services Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International UNE Residential System
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	General Rules HDR Candidature Management Policy
Policy	Sexual Harm and Harassment Prevention and Response Policy
Protocol	None
Procedure	HDR - Higher Degree Research Show Cause Procedures Prevention of Harassment, Bullying and Discrimination Procedure Student (Related) Grievance Handling Procedures Student Academic Integrity Policy Student Alcohol and Other Drug Procedures Terms of Reference (Vice-Chancellor Approved) - Academic Workload Committee
Guideline	HDR - Avoiding Plagiarism and Academic Misconduct (Higher Degree Research) Guideline HDR - Minimum Facilities for UNE Higher Degree Research Students Guidelines
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.4 - Overseas student support services
Description	The registered provider must facilitate access to learning support services consistent with the requirements of the course, mode of study and the learning needs of overseas student cohorts, including having and implementing documented processes for supporting and maintaining contact with overseas students undertaking online or distance units of study.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Academic Skills Office Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.5 - Overseas student support services
Description	The registered provider must designate a member or members of its staff to be the official point of contact for overseas students. The student contact officer or officers must have access to up-to-date details of the registered provider’s support services. UNE's official contact is the Manager International Services & Compliance, UNE International.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Library Services Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International UNE Residential System
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	National Student Ombudsman
Management Tools
Rule	General Rules
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International website ESOS Training Manual

Return to Top National Code 2018 - Standard 6.6 - Overseas student support services
Description	The registered provider must have sufficient student support personnel to meet the needs of the overseas students enrolled with the registered provider.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Library Services Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International UNE Residential System
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	HDR Policies, Procedures and Resources UNE Strategic Plan
Management Tools
Rule	None
Policy	Leave Management Rule
Protocol	None
Procedure	Casual Staff Appointments Procedures Leave Management Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.7 - Overseas student support services
Description	The registered provider must ensure its staff members who interact directly with overseas students are aware of the registered provider’s obligations under the ESOS framework and the potential implications for overseas students arising from the exercise of these obligations.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Library Services Office of the Deputy Vice-Chancellor People and Culture School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International UNE Residential System
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.8 - Overseas student support services
Description	The registered provider must have and implement a documented policy and process for managing critical incidents that could affect the overseas student’s ability to undertake or complete a course, such as but not limited to incidents that may cause physical or psychological harm. The registered provider must maintain a written record of any critical incident and remedial action taken by the registered provider for at least two years after the overseas student ceases to be an accepted student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Internal Audit Legal Services Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO Student Grievance Unit Student Journey UNE International UNE Residential System
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Keep Them Safe NSW Police Force Domestic and Family Violence Information SafeWork NSW UNE International Information on ESOS and National Code UNE Safety Hub UNE Strategic Plan UNE and TEQSA WHS Risk Management Framework Workplace Health and Safety Statement (WHS)
Management Tools
Rule	Emergency Management Plan Student Conduct Rule Work Health and Safety (WHS) Rule
Policy	Child Protection Policy Prevention of Harassment, Bullying and Discrimination Policy Sexual Harm and Harassment Prevention and Response Policy Student (Related) Grievance Handling Policy
Protocol	WHS P001 Work Health and Safety Management System (WHSMS) Protocol
Procedure	Risk Management Policy - Annexure 1 - Risk Approach and Terminology Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 6.9 - Overseas student support services
Description	The registered provider must: 1. take all reasonable steps to provide a safe environment on campus and advise overseas students and staff on actions they can take to enhance their personal security and safety 2. provide information to overseas students about how to seek assistance for and report an incident that significantly impacts on their wellbeing, including critical incidents 3. provide overseas students with or refer them to (including electronically) general information on safety and awareness relevant to life in Australia.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Estate and Built Environment Office of the Chief Operating Officer Office of the Deputy Vice-Chancellor Office of the Vice-Chancellor and CEO People and Culture UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework Child Protection Code of Conduct Emergency Management Plan Emergency Response Plans Fieldwork forms and information Keep Them Safe NSW Police Force Domestic and Family Violence Information Roles and Responsibilities (HDR) SafeWork NSW UNE Emergency Management Plan Nov 2017 UNE International Information on ESOS and National Code UNE Safety Hub UNE Strategic Plan Workplace Health and Safety Statement (WHS)
Management Tools
Rule	Emergency Management Plan Student Conduct Rule Work Health and Safety (WHS) Rule
Policy	Child Protection Policy Code of Conduct Prevention of Harassment, Bullying and Discrimination Policy Sexual Harm and Harassment Prevention and Response Policy
Protocol	WHS P001 Work Health and Safety Management System (WHSMS) Protocol WHS P004 Risk Management Protocol
Procedure	Prevention of Harassment, Bullying and Discrimination Procedure
Guideline	None
Other Websites	UNE International webpage UNE Safety & Security

Return to Top National Code 2018 - Standard 7.1 - Overseas student transfers
Description	Registered providers must not knowingly enrol an overseas student seeking to transfer from another registered provider’s course prior to the overseas student completing six months of his or her principal course (or for the school sector, until after the first six months of the first registered school sector course), except where any of the following apply: 1. the releasing registered provider, or the course in which the overseas student is enrolled, has ceased to be registered 2. the releasing registered provider has had a sanction imposed on its registration by the ESOS agency that prevents the overseas student from continuing his or her course at that registered provider 3. the releasing registered provider has agreed to the overseas student’s release and recorded the date of effect and reason for release in PRISMS 4. any government sponsor of the overseas student considers the change to be in the overseas student’s best interests and has provided written support for the change.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	International Student Transfer Rule
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 7.2 - Overseas student transfers
Description	For the purposes of Standard 7.1.3, the registered provider must have and implement a documented policy and process for assessing overseas student transfer requests prior to the overseas student completing six months of their principal course (or for the school sector, until after the first six months of the first registered school sector course). The policy must be made available to staff and overseas students, and outline: 1. the steps for an overseas student to lodge a written request to transfer, including that they must provide a valid enrolment offer from another registered provider 2. circumstances in which the registered provider will grant the transfer request because the transfer is in the overseas student’s best interests, including but not limited to where the registered provider has assessed that: (2.1) the overseas student will be reported because they are unable to achieve satisfactory course progress at the level they are studying, even after engaging with that registered provider’s intervention strategy to assist the overseas student in accordance with Standard 8 (Overseas student visa requirements) (2.2) there is evidence of compassionate or compelling circumstances (2.3) the registered provider fails to deliver the course as outlined in the written agreement (2.4) there is evidence that the overseas student’s reasonable expectations about their current course are not being met (2.5) there is evidence that the overseas student was misled by the registered provider or an education or migration agent regarding the registered provider or its course and the course is therefore unsuitable to their needs and/or study objectives (2.6) an appeal (internal or external) on another matter results in a decision or recommendation to release the overseas student. 3. the circumstances which the registered provider considers as reasonable grounds to refuse the transfer 4. a reasonable timeframe for assessing and replying to the overseas student’s transfer request having regard to the restriction period.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Research Services Student Grievance Unit Student Journey UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) National Student Ombudsman
Management Tools
Rule	International Student Transfer Rule
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 7.3 - Overseas student transfers
Description	If the overseas student is under 18 years of age: 1. the registered provider must have written confirmation the overseas student’s parent or legal guardian supports the transfer 2. where the overseas student is not being cared for in Australia by a parent or suitable nominated relative, the receiving provider must confirm it accepts responsibility for approving the student’s accommodation, support and general welfare arrangements in accordance with Standard 5 (Younger overseas students).
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate UNE International
Obligation Framework
Associated Legislation	Children and Young Persons (Care and Protection) Act 1998 (NSW) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Child Protection Code of Conduct National Student Ombudsman
Management Tools
Rule	International Student Transfer Rule
Policy	Child Protection Policy
Protocol	None
Procedure	Child Protection Procedures International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 7.4 - Overseas student transfers
Description	If a release is granted, it must be at no cost to the overseas student and the releasing registered provider must advise the overseas student to contact Immigration to seek advice on whether a new student visa is required.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Student Grievance Unit Student Journey UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS)
Management Tools
Rule	International Student Transfer Rule
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 7.5 - Overseas student transfers
Description	If the registered provider intends to refuse the transfer request, they must inform the overseas student in writing of: 1. the reasons for the refusal 2. the overseas student’s right to access the provider’s complaints and appeals process, in accordance with Standard 10 (Complaints and appeals), within 20 working days.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Student Grievance Unit UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government - Tuition Protection Service Australian Government Department of Immigration and Border Protection
Management Tools
Rule	International Student Transfer Rule
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	International Student Transfer Policy Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 7.6 - Overseas student transfers
Description	The registered provider must not finalise the student’s refusal status in PRISMS until the appeal finds in favour of the registered provider, or the overseas student has chosen not to access the complaints and appeals processes within the 20 working day period, or the overseas student withdraws from the process.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Student Grievance Unit Student Journey UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection National Student Ombudsman
Management Tools
Rule	International Student Transfer Rule
Policy	None
Protocol	None
Procedure	International Student Transfer Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 7.7 - Overseas student transfers
Description	The registered provider must maintain records of all requests from overseas students for a release and the assessment of, and decision regarding, the request for two years after the overseas student ceases to be an accepted student.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Research Services Student Grievance Unit Student Journey UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth) State Records Act 1998 (NSW)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework NSW State Records - General Retention & Disposal Authorities - GA28 Administrative Records National Student Ombudsman
Management Tools
Rule	Records Management Rule
Policy	None
Protocol	None
Procedure	International Student Transfer Policy Records Management Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.1 - Monitoring overseas student progress, attendance and course duration (visa requirements)
Description	The registered provider must monitor overseas students’ course progress and, where applicable, attendance for each course in which the overseas student is enrolled.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Office of the Deputy Vice-Chancellor Office of the Deputy Vice-Chancellor (Research) Office of the Vice-Chancellor and CEO Records, Policy and Governance Unit Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Commonwealth Register of Institutions and Courses for Overseas Students (CRICOS) Course and Unit Catalogue National Student Ombudsman UNE International Information on ESOS and National Code
Management Tools
Rule	General Rules Student Support Policy
Policy	None
Protocol	None
Procedure	School Monitoring and Review Procedures Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.2 - Monitoring overseas student progress, attendance and course duration (visa requirements)
Description	The expected duration of study specified in the overseas student’s CoE must not exceed the CRICOS registered duration.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection Australian Qualifications Framework Course and Unit Catalogue JMP Course/Unit Outlines Policy new course form webpage
Management Tools
Rule	General Rules HDR Candidature Management Policy Student Support Policy
Policy	HDR - Higher Degree Research Show Cause Policy Student International Mobility Rule
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.3 - Monitoring overseas student progress, attendance and course duration (visa requirements)
Description	The registered provider must monitor the progress of each overseas student to ensure the overseas student is in a position to complete the course within the expected duration specified on the overseas student’s CoE.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Office of the Deputy Vice-Chancellor Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	General Rules Student Coursework Academic Misconduct Rule Student Support Policy
Policy	None
Protocol	None
Procedure	Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.4 - Monitoring overseas student progress, attendance and course duration (visa requirements)
Description	The registered provider must have and implement documented policies and processes to identify, notify and assist an overseas student at risk of not meeting course progress or attendance requirements where there is evidence from the overseas student’s assessment tasks, participation in tuition activities or other indicators of academic progress that the overseas student is at risk of not meeting those requirements.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS)
Management Tools
Rule	Student Support Policy
Policy	HDR - Higher Degree Research Show Cause Policy
Protocol	None
Procedure	HDR - Higher Degree Research Show Cause Procedures Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.5 - Monitoring overseas student progress, attendance and course duration (visa requirements)
Description	The registered provider must clearly outline and inform the overseas student before they commence the course of the requirements to achieve satisfactory course progress and, where applicable, attendance in each study period.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Office of the Deputy Vice-Chancellor Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - ESOS legislative Framework Australian Qualifications Framework Course and Unit Catalogue UNE Academic Board
Management Tools
Rule	Degrees of Doctor of Letters and Doctor of Science Rules General Rules HDR Course Approval Policy HDR Candidature Management Policy Student Support Policy
Policy	HDR - Higher Degree Research Show Cause Policy
Protocol	None
Procedure	Degrees of Doctor of Letters and Doctor of Science Procedures HDR - Higher Degree Research Program Approval Procedure HDR - Higher Degree Research Show Cause Procedures HDR - Unsatisfactory HDR Progress Report Procedures Student Support Procedures
Guideline	HDR - Avoiding Plagiarism and Academic Misconduct (Higher Degree Research) Guideline HDR - Minimum Facilities for UNE Higher Degree Research Students Guidelines HDR Supervision Policy
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.8 - Higher education: course progress requirements (visa requirements)
Description	The registered provider of a higher education course must have and implement a documented policy and process for monitoring and recording course progress for the overseas student, specifying: 1. requirements for achieving satisfactory course progress, including policies that promote and uphold the academic integrity of the registered course, and processes to address misconduct and allegations of misconduct 2. processes for recording and assessing course progress requirements 3. processes to identify overseas students at risk of unsatisfactory course progress 4. details of the registered provider’s intervention strategy to assist overseas students at risk of not meeting course progress requirements in sufficient time for those overseas students to achieve satisfactory course progress 5. processes for determining the point at which the overseas student has failed to meet satisfactory course progress.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (ESOS Agency - ELICOS and Foundation Programs) Determination 2016 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	Student Coursework Academic Misconduct Rule
Policy	None
Protocol	None
Procedure	Student Academic Integrity Policy
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.13 - Reporting unsatisfactory course progress or unsatisfactory course attendance (visa requirements)
Description	Where the registered provider has assessed the overseas student as not meeting course progress or attendance requirements, the registered provider must give the overseas student a written notice as soon as practicable which: 1. notifies the overseas student that the registered provider intends to report the overseas student for unsatisfactory course progress or unsatisfactory course attendance 2. informs the overseas student of the reasons for the intention to report 3. advises the overseas student of their right to access the registered provider’s complaints and appeals process, in accordance with Standard 10 (Complaints and appeals), within 20 working days.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection National Student Ombudsman Plagiarism Investigation and Penalty Guidelines
Management Tools
Rule	General Rules HDR Candidature Management Policy Student Support Policy
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	HDR - Higher Degree Research Show Cause Procedures HDR - Unsatisfactory HDR Progress Report Procedures Student (Related) Grievance Handling Procedures Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.14 - Reporting unsatisfactory course progress or unsatisfactory course attendance (visa requirements)
Description	The registered provider must only report unsatisfactory course progress or unsatisfactory course attendance in PRISMS in accordance with section 19(2) of the ESOS Act if: 1. the internal and external complaints processes have been completed and the decision or recommendation supports the registered provider, or 2. the overseas student has chosen not to access the internal complaints and appeals process within the 20 working day period, or 3. the overseas student has chosen not to access the external complaints and appeals process, or 4. the overseas student withdraws from the internal or external appeals processes by notifying the registered provider in writing.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Research Services Student Grievance Unit Student Journey UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	Student Support Policy
Policy	HDR - Higher Degree Research Show Cause Policy
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage PRISMS

Return to Top National Code 2018 - Standard 8.15 - Reporting unsatisfactory course progress or unsatisfactory course attendance (visa requirements)
Description	The registered provider may decide not to report the overseas student for breaching the attendance requirements if the overseas student is still attending at least 70 per cent of the scheduled course contact hours and: 1. for school, ELICOS and Foundation Program courses, the overseas student provides genuine evidence demonstrating that compassionate or compelling circumstances apply; or 2. for VET courses, the student is maintaining satisfactory course progress.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Student Grievance Unit UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	English Language Requirements for Admission Rule
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.16 - Allowable extensions of course duration (visa requirements)
Description	The registered provider must not extend the duration of the overseas student’s enrolment if the overseas student is unable to complete the course within the expected duration, unless: 1. there are compassionate or compelling circumstances, as assessed by the registered provider on the basis of demonstrable evidence, or 2. the registered provider has implemented, or is in the process of implementing, an intervention strategy for the overseas student because the overseas student is at risk of not meeting course progress requirements, or 3. an approved deferral or suspension of the overseas student’s enrolment has occurred under Standard 9 (Deferring, suspending or cancelling the overseas student’s enrolment).
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	Student Support Policy
Policy	None
Protocol	None
Procedure	Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.17 - Allowable extensions of course duration (visa requirements)
Description	If the registered provider extends the duration of the student's enrolment, the provider must advise the student to contact Immigration to seek advice on any potential impacts on their visa, including the need to obtain a new visa.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Research Services UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	Student Support Policy
Policy	None
Protocol	None
Procedure	Student Support Procedures
Guideline	None
Other Websites	UNE International webpage PRISMS

Return to Top National Code 2018 - Standard 8.18 - Modes of delivery (visa requirements)
Description	A registered provider must not deliver a course exclusively by online or distance learning to an overseas student. Note: Online learning is study where the teacher and overseas student primarily communicate through digital media, technology-based tools and IT networks and does not require the overseas student to attend scheduled classes or maintain contact hours. For the purposes of the ESOS framework, online learning does not include the provision of online lectures, tuition or other resources that supplement scheduled classes or contact hours. Distance learning is any learning that an overseas student undertakes off campus and does not require an overseas student on a student visa to physically attend regular tuition for the course on campus at the provider’s registered location.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Office of the Deputy Vice-Chancellor Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection Australian Qualifications Framework Course and Unit Catalogue UNE and TEQSA
Management Tools
Rule	Conferral and Graduation Rule General Rules Student Support Policy
Policy	None
Protocol	None
Procedure	Compliance Procedures Quality Assurance Procedures for Courses and Units (Coursework) Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.19 - Modes of delivery (visa requirements)
Description	A registered provider must not deliver more than one-third of the units (or equivalent) of a higher education or VET course by online or distance learning to an overseas student. Note: Online learning is study where the teacher and overseas student primarily communicate through digital media, technology-based tools and IT networks and does not require the overseas student to attend scheduled classes or maintain contact hours. For the purposes of the ESOS framework, online learning does not include the provision of online lectures, tuition or other resources that supplement scheduled classes or contact hours. Distance learning is any learning that an overseas student undertakes off campus and does not require an overseas student on a student visa to physically attend regular tuition for the course on campus at the provider’s registered location.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection UNE Course Rules (Course Catalogue) UNE Courses and Units to Facilitate Compliance with Australian Qualifications Framework
Management Tools
Rule	General Rules Student Support Policy
Policy	None
Protocol	None
Procedure	Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.20 - Modes of delivery (visa requirements)
Description	A registered provider must ensure that in each compulsory study period for a course, the overseas student is studying at least one unit that is not by distance or online learning, unless the student is completing the last unit of their course. Note: Online learning is study where the teacher and overseas student primarily communicate through digital media, technology-based tools and IT networks and does not require the overseas student to attend scheduled classes or maintain contact hours. For the purposes of the ESOS framework, online learning does not include the provision of online lectures, tuition or other resources that supplement scheduled classes or contact hours. Distance learning is any learning that an overseas student undertakes off campus and does not require an overseas student on a student visa to physically attend regular tuition for the course on campus at the provider’s registered location.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) Migration Act 1958 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection Course and Unit Catalogue
Management Tools
Rule	Student Support Policy
Policy	None
Protocol	None
Procedure	Student Support Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.21 - Modes of delivery (visa requirements)
Description	For school, ELICOS or foundation programs, any online or distance learning must be in addition to minimum face-to-face teaching requirements approved by the relevant designated State authority or ESOS agency as part of the registration of the course, if applicable. Note: Online learning is study where the teacher and overseas student primarily communicate through digital media, technology-based tools and IT networks and does not require the overseas student to attend scheduled classes or maintain contact hours. For the purposes of the ESOS framework, online learning does not include the provision of online lectures, tuition or other resources that supplement scheduled classes or contact hours. Distance learning is any learning that an overseas student undertakes off campus and does not require an overseas student on a student visa to physically attend regular tuition for the course on campus at the provider’s registered location.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (ESOS Agency - ELICOS and Foundation Programs) Determination 2016 (Cth) Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection
Management Tools
Rule	English Language Requirements for Admission Rule
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 8.22 - Modes of delivery (visa requirements)
Description	The registered provider must take all reasonable steps to support overseas students who may be disadvantaged by: 1. additional costs or other requirements, including for overseas students with special needs, from undertaking online or distance learning 2. inability to access the resources and community offered by the education institution, or opportunities for engaging with other overseas students while undertaking online or distance learning. Note: Online learning is study where the teacher and overseas student primarily communicate through digital media, technology-based tools and IT networks and does not require the overseas student to attend scheduled classes or maintain contact hours. For the purposes of the ESOS framework, online learning does not include the provision of online lectures, tuition or other resources that supplement scheduled classes or contact hours. Distance learning is any learning that an overseas student undertakes off campus and does not require an overseas student on a student visa to physically attend regular tuition for the course on campus at the provider’s registered location.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Enterprise Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Office of the Deputy Vice-Chancellor Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Journey UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) ELICOS Standards 2018 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Academic Skills Office Australian Department of Education - International Education Australian Government - Department of Home Affairs - Studying in Australia Australian Government - ESOS legislative Framework Australian Government - Provider Registration and International Student Management System (PRISMS) Australian Government Department of Immigration and Border Protection Australian Qualifications Framework Evaluating Supervisor-Student Interaction Rules for Post Graduate Study
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	Online Learning Resources Policy Open Access to UNE Research Publications and Data Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 9.1 - Deferring, suspending or cancelling the overseas student’s enrolment
Description	A registered provider must have and implement a documented process for assessing, approving and recording a deferment of the commencement of study or suspension of study requested by an overseas student, including maintaining a record of any decisions.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	General Rules Records Management Rule
Policy	None
Protocol	None
Procedure	HDR - Confirmation of Candidature Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 9.2 - Deferring, suspending or cancelling the overseas student’s enrolment
Description	A registered provider may defer or suspend the enrolment of a student if it believes there are compassionate or compelling circumstances.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	General Rules
Policy	None
Protocol	None
Procedure	HDR - Confirmation of Candidature Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 9.3 - Deferring, suspending or cancelling the overseas student’s enrolment
Description	A registered provider may suspend or cancel a student’s enrolment including, but not limited to, on the basis of: 1. misbehaviour by the student 2. the student’s failure to pay an amount he or she was required to pay the registered provider to undertake or continue the course as stated in the written agreement 3. a breach of course progress or attendance requirements by the overseas student, which must occur in accordance with Standard 8 (Overseas student visa requirements).
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	General Rules Student Conduct Rule
Policy	None
Protocol	None
Procedure	HDR - Confirmation of Candidature Procedures
Guideline	Student Conduct Procedure
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 9.4 - Deferring, suspending or cancelling the overseas student’s enrolment
Description	If the registered provider initiates a suspension or cancellation of the overseas student's enrolment, before imposing a suspension or cancellation the registered provider must: 1. inform the overseas student of that intention and the reasons for doing so, in writing 2. advise the overseas student of their right to appeal through the provider’s internal complaints and appeals process, in accordance with Standard 10 (Complaints and appeals), within 20 working days.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	Student Conduct Rule
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 9.5 - Deferring, suspending or cancelling the overseas student’s enrolment
Description	When there is any deferral, suspension or cancellation action taken under this standard, the registered provider must: 1. inform the overseas student of the need to seek advice from Immigration on the potential impact on his or her student visa 2. report the change to the overseas student's enrolment under section 19 of the ESOS Act.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. A breach of section 19 of the Act, 'Giving Information about accepted students', is an offence with a penalty of 60 penalty units. 3.Increased regulatory oversight. 4. Negative impact on reputation.
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 9.6 - Deferring, suspending or cancelling the overseas student’s enrolment
Description	The suspension or cancellation of the overseas student’s enrolment under Standard 9.3 cannot take effect until the internal appeals process is completed, unless the overseas student’s health or wellbeing, or the wellbeing of others, is likely to be at risk.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Ashleigh Dempster, International Services Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 10.1 - Complaints and appeals
Description	The registered provider must have and implement a documented internal complaints handling and appeals process and policy, and provide the overseas student with comprehensive, free and easily accessible information about that process and policy.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Libby Campbell, Student Solutions Manager
Coordinating Unit	Student Grievance Unit
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE Complaints & Compliments webpage UNE International webpage

Return to Top National Code 2018 - Standard 10.2 - Complaints and appeals
Description	The registered provider’s internal complaints handling and appeals process must: 1. include a process for the overseas student to lodge a formal complaint or appeal if a matter cannot be resolved informally 2. include that the provider will respond to any complaint or appeal the overseas student makes regarding his or her dealings with the registered provider, the registered provider’s education agents or any related party the registered provider has an arrangement with to deliver the overseas student’s course or related services 3. commence assessment of the complaint or appeal within 10 working days of it being made in accordance with the registered provider’s complaints handling and appeals process and policy, and finalise the outcome as soon as practicable 4. ensure the overseas student is given an opportunity to formally present his or her case at minimal or no cost and be accompanied and assisted by a support person at any relevant meetings 5. conduct the assessment of the complaint or appeal in a professional, fair and transparent manner 6. ensure the overseas student is given a written statement of the outcome of the internal appeal, including detailed reasons for the outcome 7. keep a written record of the complaint or appeal, including a statement of the outcome and reasons for the outcome.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Libby Campbell, Student Solutions Manager
Coordinating Unit	Student Grievance Unit
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE Complaints & Compliments webpage UNE International webpage

Return to Top National Code 2018 - Standard 10.3 - Complaints and appeals
Description	If the overseas student is not successful in the registered provider’s internal complaints handling and appeals process, the registered provider must advise the overseas student within 10 working days of concluding the internal review of the overseas student’s right to access an external complaints handling and appeals process at minimal or no cost. The registered provider must give the overseas student the contact details of the appropriate complaints handling and external appeals body.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Libby Campbell, Student Solutions Manager
Coordinating Unit	Student Grievance Unit
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE Complaints & Compliments webpage UNE International webpage

Return to Top National Code 2018 - Standard 10.4 - Complaints and appeals
Description	If the internal or any external complaints handling or appeal process results in a decision or recommendation in favour of the overseas student, the registered provider must immediately implement the decision or recommendation and/or take the preventive or corrective action required by the decision, and advise the overseas student of that action.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Libby Campbell, Student Solutions Manager
Coordinating Unit	Student Grievance Unit
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology Student Grievance Unit UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	Australian Government - ESOS legislative Framework
Management Tools
Rule	None
Policy	Student (Related) Grievance Handling Policy
Protocol	None
Procedure	Student (Related) Grievance Handling Procedures
Guideline	None
Other Websites	UNE Complaints & Compliments webpage UNE International webpage

Return to Top National Code 2018 - Standard 11.1 - Additional registration requirements
Description	In applying to register a full-time course at a location, a provider must seek approval from the ESOS agency, including through the relevant designated State authority if the provider is a school, for the following: 1. the course duration, including holiday breaks 2. modes of study, including online, distance or work-based training 3. number of overseas students enrolled at the provider, within the limit or maximum number approved by the ESOS agency for each location 4. arrangements with other education providers, including partners, in delivering a course or courses to overseas students.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 11.2 - Additional registration requirements
Description	In seeking approval under 11.1, the provider must demonstrate any matters requested by the ESOS agency, including through the designated State authority if the provider is a school, which may include but are not limited to the following: 1. the expected duration of the course does not exceed the time required to complete the course on the basis of full-time study – for VET courses, this is a minimum of 20 scheduled course contact hours per week unless specified by an accrediting authority 2. the expected duration of the course includes any holiday periods or any work-based training 3. any work-based training to be undertaken as part of the course is necessary for the student to gain the qualification and there are appropriate arrangements for the supervision and assessment of students 4. the course is not to be delivered entirely by online or distance learning 5. the provider and any partner they engage to deliver a course or courses to overseas students has adequate staff and education resources, including facilities, equipment, learning and library resources and premises as are needed to deliver the course to the overseas students enrolled with the provider 6. the maximum number of overseas students proposed by the provider for the location reflects the appropriateness of the staff, resources and facilities for the delivery of the course.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 11.3 - Additional registration requirements
Description	The registered provider must submit to its ESOS agency for approval, including through the relevant designated State authority if the provider is a school, information on any proposed changes to the provider’s registration for a course as outlined in standard 11.1 at least 30 days prior to the time at which those changes are proposed to take effect.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Suzanne Crew, Executive Principal Education Futures
Coordinating Officer	Julie Hunter, Project Manager Education Quality
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top National Code 2018 - Standard 11.4 - Additional registration requirements
Description	Registered providers who are self-accrediting must undertake an independent external audit during their period of CRICOS registration, within 18 months prior to renewal of that registration to inform the re-registration of the provider.
Impacts	1. Under s83 of the Act, TEQSA may suspend or cancel the University's registration for one or more courses, or may impose conditions on registration (generally or course specific). 2. Increased regulatory oversight 3. Negative impact on reputation
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Tanya Pelle, Director, UNE International
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Education Quality Directorate Faculty of Humanities, Arts, Social Sciences and Education Faculty of Medicine and Health Faculty of Science, Agriculture, Business and Law Research Services School of Education School of Environmental and Rural Science School of Health School of Humanities, Arts and Social Sciences School of Law School of Psychology School of Rural Medicine School of Science and Technology UNE Business School UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (Registration Charges) Act 1997 (Cth) National Code of Practice for Providers of Education and Training to Overseas Students 2018 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites	UNE International webpage

Return to Top TPS Levy
Description	Under the Education Services for Overseas Students (TPS Levies) Act 2012, all CRICOS providers who are registered on 1 January of a year are liable to pay a TPS levy for the year. The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students whose education providers are unable to fully deliver their course of study. Under Section 46B of the ESOS Act, as a provider, UNE must notify the TPS Director of any provider default within 3 business days of the default occurring. Notification is via PRISMS for each individual student for which UNE defaults as a provider.
Impacts
Responsible Manager	Tanya Pelle, Director, UNE International
Coordinating Officer	Samara Rogers, International Admissions Manager
Coordinating Unit	UNE International
Oversight Committee/Group	None
Business Units Impacted	Accounting UNE International
Obligation Framework
Associated Legislation	Education Services for Overseas Students (TPS Levies) Act 2012 (Cth)
Associated Standard	None
Associated Code	None
Associated Information	None
Management Tools
Rule	None
Policy	None
Protocol	None
Procedure	None
Guideline	None
Other Websites

Compliance Obligations