Fair Trading Act 1987 (NSW) - Level 2

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An Act to regulate the supply, advertising and description of goods and services. This Act constitutes the main law covering business behaviour in NSW. Under the Act, it is unlawful to make false claims about a product or service; Operate in a misleading or deceptive way, or in a way that is likely to mislead or deceive your customers. The Act establishes the NSW Office of Fair Trading which seeks to protect the rights of consumers and advises business and traders on fair practice by setting the rules for fairness in transactions between consumers and traders. NSW Fair Trading has the power to investigate and prevent unfair practices and for some industries in NSW have a licensing system in place to ensure only qualified and appropriate people perform such work within the industry. Under the Act, a business must not engage in unconscionable conduct (take unfair advantage of vulnerable customers). This may occur where customers have no alternative than to do business with that vendor; or, where a product or service is in high demand and the vendor abuses their bargaining power. The Fair Trading Act gives the government a number of options to enforce the law and empowers the courts to prosecute those who have failed to comply.

Relevant Compliance Frameworks

Legislation, Standards and Codes may be linked to one or more of the University's compliance frameworks either as the driver of the requirements, or as a component of the framework.

The relevant frameworks are listed below.